Refund Policy

Last Updated: October 19, 2025

1.0 Our Commitment to Customer Satisfaction

At Kıyanus Ltd. Şti., your satisfaction with our services is our top priority. This refund policy explains the conditions and process for handling refund requests.

2.0 How to Request a Refund

If you are not satisfied with our service and would like to request a refund, please follow these steps:

• Contact Us First: Please send an email to our support team at [email protected] within 14 days of your purchase.
• Provide Your Details: In your email, please include the email address you used for the purchase and the order/transaction ID if possible. This helps us locate your transaction quickly.
• Review of Your Request: Once we receive your request, our team will review it. If approved, we will initiate the refund process.

3.0 Eligibility for a Refund

We generally offer refunds under the following conditions:

• The request is made within 14 days of the purchase date.
• You have not significantly used the service (e.g., posted multiple active listings or extensively used premium features).

We reserve the right to decline a refund request if we detect evidence of abuse or fraudulent activity.

4.0 Refund Processing

Once your refund is approved, we will process the reimbursement to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

5.0 Questions?

If you have any questions about our refund policy, please feel free to contact us at [email protected].